Check your Junk mail folders and spam folders for the emails. Your Junk and spam filters may need to be advised that emails from spot.first5minutes.com.au are legitimate.
Check that the trainees email address and other details has been entered correctly into the system
Can't login at spot.first5minutes.com.au
Check you have entered spot.first5minutes.com.au correctly
Check you are using Internet Explorer and NOT Firefox, Safari, etc
Check you have the right username and password
Check that you have Flash Player 9 +
Check that the trainees email address and other details has been entered correctly into the system
Trainees recieved unexpected reminder emails or system shows they have not completed training.
Check the trainees details and training status in the Manager Control Center, by logging in as a training manager.
Check for other trainees registered with the same email address. The trainee may have incorrectly used another trainees username and password.
Where trainees are registered with the same email address, trainees may opening other trainee's email notifications.
After logging in you are not able to view training or training freezes/locks up
Check that you have Flash Player 9 +
If you have firewall or web filtering software (eg WebMarshal) ensure that no traffic is filtered or blocked from spot.first5minutes.com.au. In particular, streaming multimedia must be allowed from spot.first5minutes.com.au
Close all your Web Browser windows, then try logging in again. Your training will resume from the last section you were on.
Try to login and complete your training on another computer.